سياسة الاستبدال

Replacement policy Considering the contractual and regulatory guarantees, the customer has the right to replace the product within 14 days from the date of receipt, and they do not have the right to replace after this period. The product must be in good condition, unused, and not benefited from, and the store has the right to inspect the product before completing the replacement process to ensure its safety. The customer bears the shipping costs if they wish to replace, and in case of international replacement, they bear all shipping and delivery costs to the shipping company. If the replacement is due to a manufacturing defect or an error in the order, the store bears all costs and the customer is fully compensated. Cases where replacement is not allowed: If the product is manufactured or customized based on the customer's request (unless it has a defect or does not meet the agreed specifications). If the product consists of digital media (such as discs, software, or content downloaded online) and has been used. If the product consists of newspapers, magazines, publications, or books. If the defect resulted from misuse or storage by the customer. Return policy Considering the contractual and regulatory guarantees, the customer has the right to cancel the contract and return the product within 7 days from the date of receipt, and they do not have the right after this period. The product must be in good condition, unused, and not benefited from, and the store has the right to inspect the product before completing the return process to ensure its safety. The customer bears the costs of shipping for the return, and in case of international return, they bear all costs. If the return is due to a manufacturing defect or an error in the order, the store bears all costs and the customer is fully compensated. Cases where return is not allowed: If the product is manufactured or customized based on the customer's request (unless it has a defect or does not meet the agreed specifications). If the product consists of digital media (such as discs, software, or content downloaded online) and has been used. If the product consists of newspapers, magazines, publications, or books. If the defect resulted from misuse or storage by the customer.